A Knight Time to Remember
There’s a saying all Rutgers University alumni know: “Grow 'em up, Rutgers.”
“My parents attended Rutgers and they had a big influence on me choosing it,” he said. “I grew up an hour away from the University’s New Brunswick main campus and liked the idea of being able to ‘go away to college’ while home was still close enough if I needed support from family and friends.”
So, going to the school was almost predetermined from birth for Adam (Class of 2014).
Adam credits Rutgers for developing his skills to be ready for the real world.
“The University is known for its diverse student body and collaborative approach to learning,” he said. “Group projects and interdisciplinary programs encouraged me to work effectively with others, mirroring the collaborative nature of many workplaces.”
Adam’s major was Exercise Science and Sports Studies and he intended to pursue a career in a college or professional sports–related industry. He interned at Rutgers Athletics, where he assisted with football and basketball gameday operations, in addition to the marketing and promotion of men’s and women’s soccer. While it was a unique and rewarding experience, he knew it wasn’t the right path for him.
“I realized I’d prefer to work in a more traditional business environment and be attached to sports from a distance as a fan,” he said. “After graduation, I focused on jobs at established companies. A family friend knew NJM was hiring and thought I would be a good fit for the company’s culture. After researching the company, I found NJM’s mission and total commitment to its customers and the communities they served were values that aligned with my own.”
Adam began working at NJM in 2015 as a licensed representative selling and servicing personal insurance policies. Within three years he was promoted to a Business Process Analyst. In this role, he developed new reporting techniques that allowed his department to better understand performance results and discover opportunities to improve business processes. His work earned him another promotion in less than two years to Senior Business Process Analyst in NJM’s Personal Insurance Contact Center.
“I had the good fortune of having leaders who were willing to mentor me and invest time in my professional development,” he said. “It’s what has made my experience at NJM so fulfilling.”
Adam is part of a cross–functional team that helps execute strategic initiatives and focuses on strengthening NJM customer satisfaction. That work includes product and market research, cost-benefit analysis, and creating growth and retention opportunities through process improvement.
Each year he pays it forward by serving as a mentor for NJM’s Summer Intern Program.
“I enjoy helping interns understand our Company’s culture,” Adam said. “I offer them advice on how to excel at their tasks and how to connect with employees who can advise them on their career path. It’s incredibly rewarding to witness their growth and development throughout their internships, and I take pride in contributing to their professional journey.”
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